PB Online 1

• PropertyBoss Online (PBO) – Known Issues & Troubleshooting

May 2026 14

• A PropertyBoss Portal vs. Your Website
• BizCor: Website Hosting for PropertyBoss Clients
• Compressing Files Larger Than 20MB for Upload
• Administrative Requests vs Software Support
• Why PropertyBoss May Ask Specific Questions During Troubleshooting

View all 14

PropertyWHAT? 1

• Understanding the “PropertyBoss” Family

New User Information 5

• Log In Instructions
• Log In Instructions for Administrators
• User Account Creation for Administrators
• PropertyHost: Install and Log In
• PropertyHost: Adding Users

PB Basics 12

• Einstein Answers - Link to Full Document
• Language Settings / Language Translation
• HelpDesk Ticket - Label Definitions
• Using PropertyBoss on a Mac
• Transaction Definitions

View all 12

PB Insider - Newsletter 16

• Issue 1 - September 2024
• Issue 2 - October 2024
• Issue 3 - November 2024
• Issue 4 - December 2024
• January 2025 - Issue 5

View all 16

Frequently Asked Questions (FAQs) 9

• Adjusting Font/Screen Size
• Changing the Portal Service Fee Message
• I Can't Type in PropertyBoss!
• Adding Lease Dates to Work Orders
• Updating Late Fee Message on Portal

View all 9

Instructional Videos/Full Training Course 23

• PB 001: The PropertyBoss Structure
• PB 002: Detail Fields
• PB 101: Transactions in PropertyBoss
• PB 102: Collecting Payments & Making Deposits
• PB 103: Prospects & New Tenants

View all 23

New Employee Training 2

• New Employee Training
• One-on-One Training

Software Updates (Release Notes) 15

• January 2025 Updates
• February 2025 Updates
• March 2025 Updates
• April 2025 Updates
• May 2025 Updates

View all 15

Forms 5

• Bank Change Form
• Customer Account Change Form
• NACHA Setup Form - USA
• NACHA Setup Form - Canada
• Texting - Setup Form

Release Notes - Archives 15

• January 2024 Updates
• March 2024 Updates
• April 2024 Updates - Mini Update on 4/24/24
• May 2024 Updates
• 2024 Portal Updates

View all 15

Preview User Program 2

• COPY: PropertyBoss Beta and Early Access Software License Agreement
• Preview User Program Information

2026 Webinar Schedules 4

• PBS: January 2026 Webinar Schedule
• PBS: February 2026 Webinar Schedule
• PBS: March 2026 Webinar Schedule
• PBS: APRIL 2026 Webinar Schedule

Overview 4

• PB Online Overview Video
• Infographic - What is PB Online?
• 2024 Launch: PB Online Overview
• Big Picture - What is PropertyBoss Online?

Access and Login Information 4

• Step 1 - Set Up Guide - PB Online
• Step 2 - User Guide - PB Online
• Troubleshooting Guide - PB Online
• PB Online Video: How to Login to PropertyBoss

FAQs & Troubleshooting Resources 6

• PB Online FAQs - ALL USERS - December 2025
• PB Online FAQs - Phase 3-4: BETA USERS - December 2025
• Install Troubleshooting: Antivirus Software & Errors
• Install: Error Related to Application Manifest
• PB Online: Set Default Screen to Open PropertyBoss

View all 6

QuickBooks 4

• Unearned Revenue & QuickBooks
• Reconciling QuickBooks with PropertyBoss
• Balancing Tools: QuickBooks
• Balancing Tools: Cash Balancing in QBs

General Ledger 7

• Overview: General Ledger and Accounting Feature
• Overview: Built-in GL Reports
• Calculating the Broker Balance
• Checking Account Reconciliation
• Discrepancies in Undeposited Funds

View all 7

Email 2

• Sending Owner Statements to Owners
• Emailing Lease Statements to Tenants

Work Orders 1

• Work Order Cycle

Maintenance Training Series 7

• Property/Unit Inspections
• Work Orders
• MaintTech Portal User Guide
• MaintTech Portal Setup
• Maintenance Staff - Customizable Quick Start Guides

View all 7

Background Screening 11

• Missing Data Message
• Monthly Income - Required Field
• RIQ - Access to Historical Screening Reports
• RIQ - ID Verification Training
• RIQ - Sample Adverse Action Letter (AAL)

View all 11

SERIES: Leasing Agents 13

• Leasing Agent - Best Practices
• Creating a Lease Using the Prospect Navigator
• How to Enter a New Prospect Activity
• Leasing Agents Webinar Recording
• Handling Security Deposits in PropertyBoss

View all 13

Media 4

• Uploading Media
• Uploading Media
• Downloading Media from PropertyBoss (PDFs)
• Media Storage and Management

EFT Payments 5

• EFT Payment Errors - Troubleshooting
• Identifying Scheduled Payments
• Online Payment Process Cycle
• Exceeds Monthly Transaction Limit
• Quick Guide: Processing Online Payments

Paying Owners 1

• Paying Owners - Direct Deposit (NACHA)

Chargebacks 2

• The Chargeback Process
• Chargeback Response Guide

Error Codes & Definitions 3

• Common Credit Card Payment Failure Codes
• Common ACH Payment Failure Codes
• Chargeback Reasons - Downloadable Cheat Sheets

Setting Default Printer 1

• Printing from PropertyBoss

Troubleshooting Printing 1

• Printing from PropertyBoss

Merlins 2

• What are Merlin Reports?
• Creating Merlin Reports: Overview

1099 Forms 7

• 1099 - PropertyBoss How To Video
• 1099 PropertyBoss FAQs
• PropertyBoss 1099 Resource Guide
• IRS Guidelines: 1099-MISC and 1099-NEC
• Tax Guidance and Support

View all 7

User Manual 2

• Full User Manual
• Flyers/Emails to Encourage Tenant Texting Opt In

Resident/Tenant/Member Portal 6

• Tenant/Resident/Member Portal Access
• Tenant/Resident/Member Portal Login
• Login Errors: Tenant/Resident/Member Portal
• Troubleshooting Guide
• Changing Service Fee Message on Portals

View all 6

Owner Portal 1

• Login Errors: Owner Portal

MaintTech Portal 4

• MaintTech Portal Setup & Training Materials
• Setup Guide
• User Guide
• Troubleshooting Guide

Listings Portal 1

• Listings Portal Flow Chart