Payment Services Setup & Account Changes 7

• Understanding Vantage Payment Services
• Existing Account Holder: Adding a New E‑Payment Account
• New E‑Payment Account Setup
• How To: Bank Change Request
• How To: Account Change Request

View all 7

Processing Online Payments 9

• EFT Payment Errors - Troubleshooting
• Identifying Scheduled Payments
• Online Payment Process Cycle
• Exceeds Monthly Transaction Limit
• Quick Guide: Processing Online Payments

View all 9

Payment Research & Reconciliation 5

• Payment Research and Reconciliation
• Reconciliation: Common Reasons Deposits Differ From Expected Amounts
• Reports Commonly Used for Payment Research
• Payment Troubleshooting Checklist
• How to Reject a Tenant Payment During Eviction

ACH & Credit Card Failure Codes 2

• Common Credit Card Payment Failure Codes
• Common ACH Payment Failure Codes

Chargebacks 3

• The Chargeback Process
• Chargeback Response Guide
• Chargeback Reasons - Downloadable Cheat Sheets

Paying Owners 3

• Paying Owners - Direct Deposit (NACHA)
• NACHA Setup Form - USA
• NACHA Setup Form - Canada