Overview

Tenants submit an online payment request with the amount, date, and payment method. This request is sent to PropertyBoss and shows in Web Activity. From there, you can either execute the payment or delete it. If you delete it, no funds move—similar to shredding or voiding a check before you deposit it.

Executing an online payment happens in two steps:

Step 1: New Web Activity

In New Web Activity, the tenant’s payment request is waiting for you to accept or delete. When you accept it, PropertyBoss creates the transaction and places it on the register. Think of this like receiving a physical check and entering it on the register: the payment is recorded, but the money has not moved yet.

Step 2: EFT Not Sent

After the transaction is on the register, it moves to EFT Not Sent. You’ll see the payment in the Autopost section of the PropertyBoss Today screen. When you execute it from this status, PropertyBoss sends the payment details to the payment processor to begin the funds transfer.

Using the check example, this is the point where you take the check to the bank (or deposit it with the bank’s mobile app). Only now can the bank-to-bank transfer actually start.

ATTENTION!

• During Step 2, errors may appear on the A111 for various reasons. Open the transaction to view the specific error message.
• A transaction can sit on the register without being sent, and in that case no funds transfer. The tenant’s bank will not send money to your bank until you complete Step 2 (EFT Not Sent).