When a tenant under eviction submits a payment, you may need to remove or reject it, depending on where it is in PropertyBoss.


Determine Payment Location First

Before taking action, identify where the payment is:

  • Web Activity → Payment has not been sent to the register
  • EFT Not Sent → Payment has already been pushed to the register


Option 1: Delete Payment from Web Activity

If the payment is still in Web Activity:

  1. Navigate to Web Activity
  2. Locate the tenant payment
  3. Double-click the payment to open it
  4. Click Delete

This fully removes the payment before it reaches the register


Option 2: Delete Payment from EFT Not Sent (Register)

If the payment is no longer in Web Activity and is under EFT Not Sent:

Step 1: Access the Payment

  1. Click the red exclamation point (EFT Not Sent)
  2. Locate the payment
  3. Click to highlight the payment (it will turn blue)
  4. Click Register at the bottom of the screen

Step 2: Remove the Payment in the Register

  1. Locate the EFT payment entry
  2. Double-click to open it
  3. Confirm the status shows “Not Sent” (under the credit card section)


You can only delete the transaction if it has not been sent

  1. Click Actions
  2. Select Delete This Transaction


This removes the payment from the register


Prevent Future Tenant Payments

To stop the tenant from making additional payments:

  1. Navigate to Units and Leases
  2. Locate and open the lease
  3. Click Edit This Lease
  4. Go to the Tenants and Contacts tab


Within the Tab:

  • ✅ Check Do Not Allow Web Payment
          → Removes the tenant’s ability to pay through the portal

     
  • ✅ (Optional) Check Do Not Accept Tenant Payment
          → Prevents any manual payments from being entered

     

If the Payment Shows as Approved

If the payment is in an Approved status, it has already been accepted.

  • You will need to reverse the payment in order to return the funds to the tenant
  • The tenant will be notified through their financial institution that the payment was accepted
  • The tenant will also see that the payment was later reversed/rejected


Important: Because of this, tenants are aware both when the payment is accepted and when it is reversed. Be sure this aligns with your eviction and payment acceptance policies before taking action.


Best Practice

When a tenant is in eviction status, it is recommended to:

  • Remove portal payment access immediately
  • Review any pending payments daily
  • Ensure no payments are accepted unless directed by legal/management