When researching a payment discrepancy, having the right report is essential. PropertyBoss provides several reports that help clients identify payment activity, timing, and status. These reports allow your team to determine what occurred, so that PropertyBoss Support can help explain why it occurred if needed.


This article outlines reports commonly used during payment research.


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Payment Registers

Payment registers are often the starting point when researching individual payments. They are commonly used to:

  1. Locate specific payments
  2. Confirm payment amounts and dates
  3. Identify reversals or adjustments
  4. Verify how a payment was posted

Payment registers help narrow your focus to specific transactions before reviewing bank activity.


Electronic Payment Activity Reports

Reports related to electronic payments provide visibility into how payments moved through processing. They are commonly used to:

  1. Review batches of electronic payments
  2. Identify pending or completed payments
  3. Spot returned or failed transactions
  4. Confirm submission and processing status

These reports are useful when researching ACH returns, chargebacks, or delayed deposits. 



E101 – EFT Reconciliation Report


Summary: The E101 report is used to reconcile electronic (EFT) payments by comparing transaction data within PropertyBoss against deposit activity. It is part of the reconciliation stage in the online payment lifecycle, helping ensure that payments processed through the system align with deposit records. 


Best Use Case:

  • Reconcile EFT transactions against bank deposits
  • Verify that all processed payments have been accounted for correctly
  • Identify discrepancies between pending, cleared, and posted transactions
  • Support accounting audits and troubleshooting payment questions


Deposit-focused reports help your team understand how payment activity grouped together during processing. They are commonly used to:

  1. Review grouped payment activity
  2. Identify net deposit amounts
  3. Account for credits and debits
  4. Compare payment activity across processing days

These reports are especially useful when a bank deposit includes multiple days of activity or adjustments.


B310 – Deposit Summary Report


Summary: The B310 report provides a high-level summary of deposit activity in PropertyBoss, showing how individual transactions are grouped into deposit batches and tracked through the system. It highlights key details related to deposit totals and batch status. 


Best Use Case:

  • Review and validate deposit batches before or after they are submitted to the bank
  • Identify what transactions make up a specific deposit
  • Support internal auditing of deposit activity, especially when reconciling pending vs. finalized deposits


B312 – ProPay Deposit Summary


Summary: The B312 report displays all deposits created from online payments (ProPay/Vantage) within a selected date range. It includes deposit totals along with batch-level detail showing the individual rent payments that make up each deposit. 


Best Use Case:

  • Confirm which online payments have been grouped into a deposit
  • Track deposits that have reached the bank
  • Provide visibility into the detailed transactions behind each EFT deposit
  • Answer client questions about where a specific online payment appears within a deposit


B525 – Deposit Summary Balancing Report


Summary: The B525 report summarizes regular deposits and EFT depsits organized by Date Submitted/Date Closed. It is a helpful tool when reconciling bank accounts. 


Best Use Case:

  • Typically used for deeper financial or deposit-related research 
  • Confirm which online payments have been grouped into a deposit


Reversal and Return Indicators

Some reports surface indicators that highlight non-standard payment activity. These indicators may show:

  1. Returned ACH payments
  2. Credit card chargebacks
  3. Reversed or voided payments
  4. Adjustments applied after the original payment

Recognizing these indicators is key when researching why a deposit amount differs from expectations


How These Reports Work Together

Payment research often requires reviewing more than one report. A common approach includes:

  1. Identifying the payment in a register
  2. Reviewing its status in an electronic payment report
  3. Comparing activity against expected deposit timing

This layered approach allows your team to identify specific transactions before reaching out to support.


What These Reports Are Not Intended For

These reports are tools for research, not reconciliation. They are not intended to:

  1. Confirm what you should have received
  2. Match deposits to bank statements automatically
  3. Reconcile totals on your behalf
  4. Replace your internal accounting process

Your accounting and reconciliation process should always be completed internally before contacting support.


How PropertyBoss Support Uses These Reports

When you contact support with a specific transaction or question, the support team uses these same reports to help explain system behavior. 


Support can help:

  1. Explain what a payment status means
  2. Clarify why a return or chargeback occurred
  3. Explain timing and processing behavior

Support cannot:

  1. Reconcile reports to your bank
  2. Identify missing funds without specific transactions
  3. Determine expected totals for your company


Best Practice for Payment Research

Before contacting support, it is helpful to:

  1. Identify the specific payment or deposit in question
  2. Note the report where you found it
  3. Confirm dates, amounts, and status
  4. Narrow the question to a specific transaction

The more specific the transaction, the faster support can assist.