If you need to update the bank account associated with your E‑Payment account, a Bank Change Form is required.

  • For security and compliance reasons, all bank changes must be verified before updates can be made. This process ensures that deposits continue to be routed correctly and protects against unauthorized changes.
  • PropertyBoss does not store or manage your banking details. All bank account information is maintained securely with Vantage and must be verified directly with them before any changes can be made.
  • This guide outlines what is required, why it is needed, who should complete the request, and common issues that may delay processing.
  • Access the Bank Change Form here: Bank Change Form

TABLE OF CONTENTS

What Is Required

1. Business and Account Information

The following information must be provided and must match exactly what is currently on file with Vantage:

  • Legal Business Name (must match IRS records exactly)
  • DBA (Doing Business As), if applicable
  • Existing Merchant Account (if known)
  • Legal Business Address


Important: PropertyBoss does not store or maintain this information. All information must match what is currently on file with Vantage. Any discrepancies between the information provided and existing records may delay processing.


Purpose: This ensures the correct account is being updated and verifies that the request aligns with the business records already established with Vantage.


2. Bank Account Verification (Finicity Required)

You will be required to complete:

  • Finicity Bank Verification (required)


Additional documentation (if requested):

  • Bank Verification Letter
  • Voided Check


Purpose: Bank verification confirms that the new account belongs to your business and ensures funds are deposited correctly. This step is required for all bank changes to prevent unauthorized updates.


3. Bank Change Form

You will be required to complete a bank change form.


Requirements:

  • All fields must be completed
  • Information must match your bank and business records exactly


Purpose: The bank change form authorizes the update of the bank account and ensures that all necessary information is captured accurately.


4. Supporting Documentation

The following documentation is required:

  • Government-issued ID for the authorized signer

Additional documentation may be requested:

  • SS‑4 (EIN confirmation letter)
  • Bank verification letter (if additional validation is needed)


Secure Upload Link: https://inhabit.sendsafely.com/u/care@propertyboss.com

  • All documentation should be uploaded using the secure link.


Purpose: These documents confirm the identity of the authorized signer and validate that the request is legitimate.


Who Should Complete the Request

The bank change request must be completed by:

  • The business owner
  • An authorized signer on the bank account

The following should not complete the request unless listed as an authorized signer:

  • Administrative staff
  • Leasing agents
  • Property managers

Reason: Bank changes involve financial authorization and must be completed by a verified individual on the account.


Common Mistakes and Roadblocks


Address Mismatch

The address provided does not match the records on file with Vantage or the bank.

How to avoid: Ensure the legal business address matches exactly across all documentation and the information submitted.


Business Name Mismatch

The business name on the bank account does not match the legal business name on file.

How to avoid: Use the exact legal business name as registered with the IRS. Do not use abbreviations or alternate versions.


Information Does Not Match Vantage Records

The information submitted does not match what is currently on file with Vantage.

How to avoid: Confirm all details before submitting. If you are unsure what is currently on file, contact your Implementation Manager before submitting the request.


Incomplete Bank Change Form

Fields are left blank or partially completed.

How to avoid: Ensure all sections of the form are completed before submission. Incomplete forms will delay processing.


Missing or Incorrect Documentation

Required documentation is not provided or cannot be verified.

How to avoid: Submit all requested documents at the same time using the secure upload link and ensure they are clear and legible.


Bank Verification Not Completed

Finicity is not completed or is unsuccessful.

How to avoid: Complete the Finicity process in one session using correct banking credentials. Ensure the bank account matches the legal business entity.


Unauthorized Requestor

The request is submitted by someone not listed as an authorized signer.

How to avoid: Ensure the authorized signer submits the request and required documentation.


Tips for Faster Processing

  • Confirm business name and address match exactly with Vantage records
  • Complete Finicity immediately after receiving the link
  • Submit a fully completed bank change form
  • Upload all documentation using the secure upload link
  • Ensure the authorized signer completes the request
  • Respond promptly to any follow-up requests


What Happens Next

After submission:

  1. Your bank change request is reviewed
  2. Additional information may be requested if needed
  3. Once approved:
    1. The bank account will be updated
    2. Future deposits will be routed to the new account


Quick Checklist

Before submitting, confirm the following:

  • Legal business name matches Vantage records
  • Legal address is consistent across all documentation
  • Bank change form is fully completed
  • Finicity has been completed
  • Authorized signer completed the request
  • ID for authorized signer is provided
  • Documentation uploaded via secure link