Overview

Some users may encounter an error when downloading or installing PropertyBoss Online that references an invalid deployment, manifest error, or an application that cannot be opened. It may be recorded as HRESULT: 0x8007001f.


This error typically occurs when your computer is unable to properly download or read a required application file. In most cases, the issue is caused by a network restriction, security software, or a previously interrupted download. Follow the steps below to resolve the issue.


Step 1. Verify your internet connection

  1. Confirm you are connected to the internet.
  2. If you are using a VPN, disconnect and try again.
  3. If available, try connecting to a different network such as a home network or mobile hotspot.


Once completed, attempt to download/install PropertyBoss Online again.


Step 2. Test the download link

This step helps determine whether your network is blocking the required application file.

  1. Open a web browser such as Chrome or Edge.
  2. Copy and paste the link below into the address bar and press Enter:


https://online.propertyboss.net/downloads/Application%20Files/PropertyBossRDPClient_1_1_0_4/PropertyBossRDPClient.dll.manifest

  1. You should be prompted to download or save a file.


If the file does not download and you instead see a web page, access denied message, or error, your network or security settings may be blocking the download. If this occurs, contact your IT team for assistance.


Step 3. Clear the PropertyBoss application cache

A previously interrupted or incomplete download can cause this error to repeat.

  1. Close all web browsers.
  2. Press the Windows key and the R key at the same time.
  3. In the box that opens (the Run window), copy and paste the command below exactly as shown:


rundll32 dfshim.dll,CleanOnlineAppCache

       

        4. Press Enter.

        5. Restart your computer.


After restarting, try downloading/installing PropertyBoss Online again.


Step 4. Review security and firewall software

Security software can sometimes block application downloads or prevent files from being read correctly.

  1. Temporarily disable antivirus or firewall software, if permitted.
  2. Attempt to download/install PropertyBoss Online again.
  3. If the issue is resolved, re-enable your security software and contact your IT team to allow access to online.propertyboss.net.

If you are on a company managed network, your IT team may need to approve, allow, or add an exception for the PropertyBoss Online website.


Step 5. Try a different browser

  1. Open Microsoft Edge, Safari, or Firefox, assuming you are using Chrome.
  2. Use the web browser to download/install PropertyBoss Online and attempt to launch the application.


Different browsers and settings can affect how application files are downloaded.


If the issue continues

If you still receive the error after completing all steps above, contact PropertyBoss Client Care at care@propertyboss.com and include the following information:

  1. The full error message you see
  2. Whether you are on a VPN or a company network
  3. Your Windows version
  4. The results of the tested download link in Step 2 
    1. A file was downloaded, or you were prompted to save a file
    2. You were redirected to a webpage, received an access denied message or other error, or otherwise did NOT receive a file to download or save


Providing this information helps our team diagnose and resolve the issue more quickly.



Additional Resources: