Frequently Asked Questions (FAQs)

Adjusting Font/Screen Size
I can barely read PropertyBoss on my screen! How do I make it bigger? Please see the attached instructions to adjust the font size of PropertyBoss. 
Mon, 7 Aug, 2023 at 7:37 PM
Changing the Portal Service Fee Message
To view your Portal Service Fee Message, users with the correct permission settings can go to: Go to Setup Preferences > Choose an E-Payment Account>...
Thu, 18 Apr, 2024 at 8:24 AM
I Can't Type in PropertyBoss!
If PropertyBoss is not responding to your data entry, keyboard strokes, or general typing, please take the following steps: Minimize the Propertyoss windo...
Mon, 12 Aug, 2024 at 12:09 PM
Adding Lease Dates to Work Orders
Lease details, such as lease start and end dates, can be added to your Work Orders list to help define and identify work orders quickly. Follow the instruct...
Mon, 9 Sep, 2024 at 4:53 PM
Updating Late Fee Message on Portal
Your late fee policy can be displayed on your Portal to remind tenants/residents of the late fee policy and fees. Customize your message using the instructi...
Mon, 9 Sep, 2024 at 5:14 PM
Documenting a Chargeback
What is a chargeback? Go to this article for more information: The Chargeback Process
Fri, 18 Oct, 2024 at 3:09 PM
Setting Up or Editing Report Header Information
If you need to change or update information that appears at the top of every PropertyBoss report, follow these instructions.  To change the content - su...
Thu, 3 Oct, 2024 at 9:44 AM
Top 12 Most* FAQs**
TABLE OF CONTENTS Training FAQs Does PropertyBoss offer one-on-one, in-person and/or virtual training classes? Connection/Login FAQs Why do I receive...
Fri, 8 Nov, 2024 at 3:00 PM
Updating Portal Links
QUICK FIND What is a redirect link? Why do I have to update my portal links? Where can I find my link(s)? How do I update the links on my website? How...
Thu, 7 Nov, 2024 at 3:58 PM