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Knowledge base
PBS - General Information
PB Basics
7
Einstein Answers - Link to Full Document
Language Settings / Language Translation
HelpDesk Ticket - Label Definitions
Using PropertyBoss on a Mac
Transaction Definitions - Owners Turned On
View all 7
Frequently Asked Questions (FAQs)
9
Adjusting Font/Screen Size
Changing the Portal Service Fee Message
I Can't Type in PropertyBoss!
Adding Lease Dates to Work Orders
Updating Late Fee Message on Portal
View all 9
Instructional Videos/Full Training Course
23
PB 001: The PropertyBoss Structure
PB 002: Detail Fields
PB 101: Transactions in PropertyBoss
PB 102: Collecting Payments & Making Deposits
PB 103: Prospects & New Tenants
View all 23
New Employee Training
2
New Employee Training
One-on-One Training
Software Updates (Release Notes)
12
November 2024 Updates
October 2024 Updates
September 2024 Updates
August 2024 Updates
July 2024 Updates
View all 12
PB Insider - Newsletter
4
Issue 4 - December 2024
Issue 3 - November 2024
Issue 1 - September 2024
Issue 2 - October 2024
Forms
4
Bank Change Form
Customer Account Change Form
NACHA Setup Form - USA
NACHA Setup Form - Canada
PBS - Accounting
QuickBooks
4
Unearned Revenue & QuickBooks
Reconciling QuickBooks with PropertyBoss
Balancing Tools: QuickBooks
Balancing Tools: Cash Balancing in QBs
General Ledger
1
Calculating the Broker Balance
PB - Hosted
Installation/Log In
2
PropertyHost: Install and Log In
PropertyHost: Adding Users
PBS - Leasing
Background Screening
9
Missing Data Message
Monthly Income - Required Field
RIQ - ID Verification Training
RIQ - Sample Adverse Action Letter (AAL)
RIQ - Sample Screening Report
View all 9
PBS - Media
Media
3
Uploading Media
Uploading Media
Downloading Media from PropertyBoss (PDFs)
PBS - Payments
EFT Payments
5
Common Credit Card Payment Failure Codes
Common ACH Payment Failure Codes
EFT Payment Errors - Troubleshooting
The Chargeback Process
Identifying Scheduled Payments
Paying Owners
1
Paying Owners - Direct Deposit (NACHA)
PBS - PropertyBoss Online (PB Online)
PBS - PB Online
7
PB Online Overview Video
PropertyBoss Online Setup & Training Materials
PB Online Set Up Guide - Step 1
PB Online User Guide - Step 2
PB Online Troubleshooting Guide - Step 3
View all 7
PBS - Printing
Setting Default Printer
1
Printing from PropertyBoss
Troubleshooting Printing
1
Printing from PropertyBoss
PBS - Reports and Merlins
1099 Forms
3
Tax Year 2023 - 1099 Resource Guide
1099 - How To Video
1099 FAQs
Merlins
2
What are Merlin Reports?
Creating Merlin Reports: Overview
PBS - Texting
User Manual
2
Full User Manual
Flyers/Emails to Encourage Tenant Texting Opt In
PBS - Web Portals
Resident/Tenant/Member Portal
6
Tenant/Resident/Member Portal Access
Tenant/Resident/Member Portal Login
Login Errors: Tenant/Resident/Member Portal
Troubleshooting Guide
Changing Service Fee Message on Portals
View all 6
Direct Payment Portal
0
Owner Portal
1
Login Errors: Owner Portal
MaintTech Portal
4
MaintTech Portal Setup & Training Materials
Setup Guide
User Guide
Troubleshooting Guide
Listing/Search Homes Portal
0
COCM Users Only
Release Notes
9
2024 Portal Updates
September 2024 Release Notes
June 2024 Release Notes
May 2024 Release Notes
April 2024 Release Notes
View all 9
PB Online - Phase 1 (Site Admin Portal)
2
PB Online Overview Video
PB Online Setup and Training Materials
Instruction Guides
2
Changing Portal Service Fee Message
Saving PDF Media from PropertyBoss
Texting
1
User Manual
Help Desk Software
by Freshdesk