PropertyBoss Online (PB Online) provides secure access to the PropertyBoss application through the PB Online platform and PropertyBoss RDP Client. Users can access PropertyBoss from virtually anywhere with a reliable internet connection and a properly configured workstation. PB Online uses a web portal for authentication and launching the PropertyBoss application, while the PropertyBoss software itself runs through the PropertyBoss RDP Client.


This guide is intended for:

  • IT administrators
  • Managed Service Providers (MSPs)
  • Network administrators
  • PropertyBoss administrators responsible for workstation deployment


Understanding PropertyBoss Online

It is important to understand that PB Online is the platform used to access PropertyBoss. The PropertyBoss application itself remains the same software users have historically used. The primary changes are the web-based login portal and the PropertyBoss RDP Client used to establish the connection.


Required Components

To successfully use PB Online, users must have:

  • An active PropertyBoss Online account
  • Internet access
  • A supported web browser
  • The PropertyBoss RDP Client installed
  • Appropriate local workstation permissions to install and run software


Internet Requirements

PB Online requires a stable and reliable internet connection. For best performance:

  • Use a business-class internet connection whenever possible
  • Avoid heavily congested wireless networks
  • Minimize latency between the workstation and internet provider
  • Monitor for intermittent outages, packet loss, or excessive latency

Unstable internet connectivity is one of the most common causes of unexpected disconnects.


Network Recommendations

Preferred Configuration

PropertyBoss recommends:

  • Wired Ethernet connections for users experiencing connection issues
  • Modern network equipment
  • Reliable DNS services
  • Stable internet connectivity throughout the workday


Wireless Networks

WiFi networks may introduce:

  • Signal interference
  • Increased latency
  • Temporary connectivity interruptions

If disconnects occur while using WiFi, testing with a wired connection is recommended.


Firewall and Security Software

Local or network security software can interfere with PropertyBoss connectivity.

IT administrators should review:

  • Antivirus software
  • Endpoint protection software
  • Firewalls
  • Web filtering software
  • Network security appliances

Recent security updates, policy changes, or newly deployed protection software should be evaluated if connection issues begin unexpectedly.


VPN Considerations

Organizations using VPNs should verify:

  • VPN connections remain stable
  • VPN software is current
  • The VPN is not creating unnecessary latency
  • VPN policies do not interrupt active sessions

Because VPN configurations vary significantly, troubleshooting should be performed by the organization's IT provider when VPN related issues are suspected.


Workstation Requirements

Operating System Maintenance

Workstations should have:

  • Current Windows updates
  • Current network adapter drivers
  • Updated security software
  • Updated VPN software if applicable

Outdated software can contribute to connectivity issues and performance problems.


Workstation Performance

PropertyBoss users should have sufficient workstation resources available for normal daily operations. Review:

  • CPU utilization
  • Available memory
  • Disk activity
  • Background applications
  • Startup programs

Resource constrained systems may experience poor application performance or unexpected interruptions.


PropertyBoss RDP Client Requirements

Before launching PropertyBoss for the first time, users must install the PropertyBoss RDP Client from the Support section of PB Online. Once installed, the client enables access to the PropertyBoss application.


Reinstallation Recommended When

Consider reinstalling the PropertyBoss RDP Client if:

  • PropertyBoss does not launch
  • The launch process fails unexpectedly
  • The workstation was recently rebuilt
  • User profile changes were made
  • The client installation appears damaged

Internal support experience has shown that user folders and permissions required by the client are often recreated during a clean installation.


Third-Party Hosting Environments

Organizations using third-party hosting providers should ensure that local environment changes do not alter required PropertyBoss components. When troubleshooting:

  • Verify application folders remain intact
  • Verify required utilities remain accessible
  • Avoid relocating PropertyBoss components unless directed by PropertyBoss Support
  • Consult PropertyBoss Support before making significant configuration changes affecting the application environment

Support discussions have shown that environmental changes made by hosting providers can sometimes introduce issues unrelated to PropertyBoss itself.


Recommended IT Troubleshooting Checklist

When a user reports connection issues:


Verify Connectivity

  • Confirm internet access is functioning
  • Check whether multiple users are affected
  • Identify whether the problem is isolated to one workstation

Evaluate Local Environment

  • Review antivirus and firewall activity
  • Confirm operating system updates
  • Confirm network driver updates
  • Verify workstation resources are healthy

Evaluate Network Infrastructure

  • Review routers, switches, and wireless access points
  • Check for ISP outages
  • Investigate packet loss or latency issues

Evaluate PropertyBoss Components

  • Confirm successful access to PB Online
  • Verify the PropertyBoss RDP Client is installed
  • Reinstall the client if necessary


Information to Gather Before Contacting PropertyBoss Support

Providing the following information can help accelerate troubleshooting:

  • User name(s) affected
  • Date and time of occurrence
  • Screenshots of any error messages
  • Whether the issue affects one user or multiple users
  • Whether users are connected by wired network, WiFi, or VPN
  • Recent workstation, network, firewall, antivirus, or ISP changes
  • Steps already completed by IT staff


Frequently Asked Questions

  • Is PropertyBoss a web application? PropertyBoss Online provides a web-based login and launch experience. The PropertyBoss application itself is accessed through the PropertyBoss RDP Client.

  • Do users need the PropertyBoss RDP Client? Yes. The RDP Client is required to launch and access the PropertyBoss application.

  • Can firewall or antivirus software cause connection issues? Yes. Security software may interrupt communication between the workstation and PropertyBoss, which can result in connection problems.

  • Is WiFi supported? Yes. However, a wired connection is often preferable when troubleshooting connection-related issues because it helps eliminate wireless instability as a potential cause.


Key Takeaway

Most PB Online access issues are related to workstation configuration, network infrastructure, internet stability, VPNs, or security software. Ensuring workstations are properly maintained and network connectivity is stable will provide the best possible PropertyBoss experience.