If PropertyBoss disconnects unexpectedly, the issue is often related to the connection between your workstation and the PropertyBoss environment rather than the PropertyBoss application itself. PropertyBoss relies on a stable internet connection and proper communication between your computer, network, security software, and the PropertyBoss servers.
This guide outlines common causes of disconnects and provides troubleshooting steps that may help identify the source of the problem.
Symptoms You May Experience
You may be experiencing one or more of the following:
- PropertyBoss freezes or becomes unresponsive
- You receive a connection lost or disconnected message
- PropertyBoss closes unexpectedly
- Reports or screens take an unusually long time to load
- Disconnects occur intermittently throughout the day
- PropertyBoss works normally for some users but not others
Common Causes of Connection Issues
Internet Connectivity Problems
PropertyBoss requires a stable internet connection. Even brief interruptions can cause the session to disconnect.
Potential issues include:
- Intermittent internet outages
- Packet loss
- High latency
- ISP service issues
- Network congestion
Wireless Network Instability
Wireless networks are more susceptible to interference and signal fluctuations than wired connections. If possible, test PropertyBoss while connected directly to your network using an Ethernet cable.
VPN Connection Issues
Virtual Private Networks (VPNs) can occasionally introduce latency, routing changes, or connection interruptions. If your company uses a VPN:
- Verify the VPN connection remains active
- Test whether the issue occurs both with and without the VPN (if permitted by your IT department)
- Confirm VPN software is up to date
Firewall or Security Software
Firewalls, antivirus software, endpoint protection applications, and network security appliances may interrupt communications between your workstation and PropertyBoss. Consider reviewing:
- Antivirus logs
- Firewall logs
- Recent security software updates
- Web filtering policies
- Endpoint protection alerts
Computer Performance Issues
Workstations experiencing resource constraints may appear to disconnect when the computer becomes unresponsive. Check for:
- High CPU utilization
- Low available memory
- Excessive disk activity
- Background applications consuming resources
- Pending operating system updates
Network Hardware Problems
Issues with network infrastructure can cause intermittent connectivity problems. Examples include:
- Routers
- Switches
- Wireless access points
- Modems
- Network cabling
If multiple users experience disconnects simultaneously, network hardware should be investigated.
Outdated Drivers or Software
Ensure the following components are current:
- Windows updates
- Network adapter drivers
- Security software
- VPN software
- PropertyBoss RDP Client
Troubleshooting Steps
Step 1: Determine Who Is Affected
Ask the following questions:
- Is only one user affected?
- Are multiple users affected?
- Are users in different locations affected?
- Does the issue occur at the same time each day?
The answers can help identify whether the issue is specific to a workstation or a broader network issue.
Step 2: Test the Internet Connection
- Visit several websites while PropertyBoss is disconnected
- Run an internet speed test
- Verify internet access remains available during the disconnect
- Ask coworkers whether they are experiencing similar issues
Step 3: Test a Wired Connection
If you are using WiFi:
- Connect directly to the network using an Ethernet cable
- Continue working in PropertyBoss
- Monitor whether the disconnects continue
Improvement while using a wired connection may indicate a wireless networking issue.
Step 4: Restart Network Equipment
You may wish to restart:
- Modems
- Routers
- Wireless access points
If your network is managed by an IT provider, consult them before making changes.
Step 5: Review Security Software
Work with your IT provider to determine whether:
- Antivirus software is blocking communications
- Firewall rules have changed
- Security updates were recently installed
- Endpoint protection software is interrupting sessions
Step 6: Verify Current Updates
Confirm the following are fully updated:
- Windows
- Network drivers
- VPN software
- Antivirus software
- PropertyBoss RDP Client
Step 7: Reinstall the PropertyBoss RDP Client
- Uninstall the existing PropertyBoss RDP Client
- Download the current version from PropertyBoss Online
- Install the updated client
- Test again
Information to Gather Before Contacting Support
If disconnects continue, gathering the following information may help expedite troubleshooting:
- Date and time of each disconnect
- Error messages received
- Screenshots (if available)
- Whether all users or only specific users are affected
- Whether users are connected through WiFi, wired network, or VPN
- Recent changes to hardware, software, internet service, antivirus software, firewall settings, or network equipment
When to Contact Your IT Provider
Because many connection-related issues originate outside of PropertyBoss, your IT provider may need to investigate:
- Internet stability
- VPN configuration
- Firewall settings
- Security software
- Network equipment
- Workstation performance
- Network routing
When to Contact PropertyBoss Support
Contact PropertyBoss Support if:
- Multiple troubleshooting steps have been completed without resolution
- You are receiving specific PropertyBoss error messages
- PropertyBoss will not launch
- Users are unable to access PropertyBoss despite a stable internet connection
When submitting a support request, include as much information as possible regarding the disconnects, including dates, times, screenshots, and any error messages encountered.
Key Takeaway
Most PropertyBoss disconnects are caused by issues related to internet connectivity, local networks, VPNs, security software, or workstation configuration rather than the PropertyBoss application itself. Systematically reviewing each area can help identify the source of the problem and reduce future interruptions.