Overview
Text messaging requirements come from several sources, including federal regulations, wireless industry standards, carrier requirements, and Twilio policies. The PropertyBoss Text Messaging Compliance & Best Practices collection of articles are designed to explain the most important requirements in plain language. If you would like additional information or want to review the guidance behind these recommendations, the resources below are a good place to start.
TABLE OF CONTENTS
Start Here
These resources provide practical, user friendly information about business texting.
Twilio Guide to U.S. SMS Compliance
A practical overview of U.S. business texting requirements, including consent, opt ins, opt outs, and responsible messaging practices.
Twilio Guide to Collecting Consent
Guidance and examples for obtaining appropriate permission from recipients before sending business text messages.
Twilio A2P 10DLC Overview
An introduction to A2P 10DLC, including why business texting is treated differently from personal texting and why registration is required.
Next Level
Twilio Messaging Policy
The Twilio Messaging Policy describes requirements that apply when using Twilio messaging services, including consent, sender identification, opt outs, prohibited practices, and responsible messaging.
Twilio A2P 10DLC Resources
The Twilio A2P 10DLC Guide explains A2P messaging, 10 digit long code registration, and why U.S. wireless carriers require businesses using these numbers for application generated messaging to register.
Government and Industry Resources
These resources provide additional information directly from government and wireless industry organizations.
FCC Stop Unwanted Robocalls and Texts
Consumer friendly information about unwanted calls and texts, consent, opt outs, and federal consumer protections.
CTIA Messaging Principles and Best Practices
Wireless industry guidance for sending wanted messages, respecting consumer choices, and following responsible messaging practices.
Advanced Reading
CTIA Messaging Security Best Practices
Additional industry guidance focused on protecting consumers and reducing unwanted, fraudulent, and abusive messaging.
Not Sure Where to Start?
Start with the PropertyBoss articles in the Text Messaging Compliance & Best Practices collection. They explain the requirements most relevant to using PropertyBoss texting in straightforward, client friendly language.
The external resources above are available when you want additional information about the regulations, carrier standards, and Twilio requirements behind those recommendations.
For questions about your organization's specific legal obligations, consult an appropriate legal or compliance professional.
Your Responsibility as the Message Sender
PropertyBoss provides text messaging functionality through Twilio, but your organization is responsible for how it uses text messaging. This includes obtaining appropriate consent, maintaining appropriate consent records, honoring applicable opt out requests, sending appropriate content, protecting recipient information, and following applicable laws, regulations, wireless carrier requirements, and Twilio policies.
These PropertyBoss resources are provided for educational purposes and are not legal advice. Messaging requirements can change and may vary based on your organization, location, recipients, and type of messaging. Your organization is responsible for determining the requirements that apply to its texting practices.