ALL USERS DO NOT HAVE ACCESS TO LOGIN TO PROPERTYBOSS THROUGH PB ONLINE. 


THIS RESOURCE IS BEING POSTED IN ADVANCE. 


The following FAQs focus on Phase 2 features of PropertyBoss Online. In Phase 2, all users are given access to launching the PropertyBoss Hosted RDP program from PB Online. Media uploads and printing are run through PB Online as well. 


During the rollout period, all users will have a limited amount of time to use both the PropertyBoss Host website and PB Online to log in to PropertyBoss. Once the PropertyHost website is retired, all users must log in to PropertyBoss through PB Online. 


FAQs are a living document, updated in real time as our information and your needs change.



TABLE OF CONTENTS


Is PB Online still limited to beta users? Who has access to PB Online?

All PropertyBoss users can access to PB Online right now, with the correct permission settings. 


How do I log in to PB Online?

Go to online.propertyboss.net and use your PropertyBoss username and password to log in.


Why am I seeing "PropertyBoss Hosted RDP" all of a sudden?

You’re now seeing “PropertyBoss Hosted RDP” so it’s easier to tell the difference between our two online access options: PropertyBoss Hosted and PB Online.


PropertyBoss Hosted has always used an RDP (Remote Desktop Protocol) connection. We avoided using that technical term before to keep things simple. Now that PB Online (a fully web-based platform) is also available, we’ve added “RDP” to make it clear which program you’re accessing.


What's the difference between PropertyBoss Hosted RDP and PB Online?

PropertyBoss requires a remote desktop protocol (RDP) connection to launch the program. It is not 100% hosted online because you need an application installed on your computer to open PropertyBoss. PropertyBoss cannot be used on certain devices, especially mobile devices, because of the required software. 


PB Online is a 100% web-based program. It is accessible on any device with an internet connection. 



Can I use PropertyBoss on a phone or tablet?

Not yet. PropertyBoss still requires a client download that isn’t compatible with mobile devices. While we’re working toward a more mobile-friendly solution, for now, PropertyBoss remains a Windows-based platform that must be accessed on a SurfacePro, desktop, or laptop computer.


What is the difference between PB Online and PropertyHost?

The PropertyHost website - https://propertyhost.propertyboss.net - allows users to launch the PropertyBoss software. It also houses several administrative features that are necessary for user and message management. All PropertyHost functionality is moving to PB Online. 


Will PropertyBoss continue work?

Yes! PropertyBoss will continue operating as usual. It’s not going anywhere. In the future, some tasks will be available in both programs, but neither one is being discontinued.


Is PB Online the new PropertyBoss?

Not quite. PB Online is not replacing PropertyBoss. While it introduces a new login experience, its current functionality is still limited.


Is there a preferred browser to view PB Online?

PB Online will work best with Chrome and Edge but there are no limitations when it comes to browsers. 


Why can't I login to PB Online? 

PB Online is for all staff members. Tenants and owners do not have access to PB Online.


Access is controlled in PropertyBoss under Setup Preferences. A user with admin access can grant PB Online permission to another user. See this article for instructions on how to give users access to PB Online. 


Can I use PB Online on a phone or tablet?

PB Online is a 100% web-based program. It is accessible on any device with an internet connection.You cannot launch PropertyBoss on a phone or tablet, but you can use the other features of PB Online on a mobile device.