ALL USERS DO NOT HAVE ACCESS TO LOGIN TO PROPERTYBOSS THROUGH PB ONLINE.
THIS RESOURCE IS BEING POSTED IN ADVANCE.
The following FAQs focus on Phase 2 features of PropertyBoss Online. In Phase 2, all users are given access to launching the PropertyBoss Hosted RDP program from PB Online. Media uploads and printing are run through PB Online as well.
During the rollout period, all users will have a limited amount of time to use both the PropertyBoss Host website (https://propertyhost.propertyboss.net/PropertyHost/) and PB Online (https://online.propertyboss.net/) to log in to PropertyBoss. Once the PropertyHost website is retired, all users must log in to PropertyBoss through PB Online (https://online.propertyboss.net/).
FAQs are a living document, updated in real time as our information and your needs change.
TABLE OF CONTENTS
- Is PB Online still limited to beta users? Who has access to PB Online?
- How do I log in to PB Online?
- Why am I seeing "PropertyBoss Hosted RDP" all of a sudden?
- What's the difference between PropertyBoss Hosted RDP and PB Online?
- Can I use PropertyBoss on a phone or tablet?
- What is the difference between PB Online and PropertyHost?
- Will PropertyBoss continue work?
- Is PB Online the new PropertyBoss?
- Is there a preferred browser to view PB Online?
- Why can't I login to PB Online?
- Can I use PB Online on a phone or tablet?
- How will this change affect my website and property links where tenants pay rent and prospects fill out applications? Will the links be broken?
- I am not a tech person. How do I make sure my users can login to PB Online? -OR-
- I am an administrator user, but I do not know how to help my other users with PB Online access.
- Do I have to use PB Online?
Is PB Online still limited to beta users? Who has access to PB Online?
How do I log in to PB Online?
- Go to online.propertyboss.net and use your PropertyBoss username and password to log in.
Why am I seeing "PropertyBoss Hosted RDP" all of a sudden?
- You’re now seeing “PropertyBoss Hosted RDP” so it’s easier to tell the difference between our two online access options: PropertyBoss Hosted and PB Online.
- PropertyBoss Hosted has always used an RDP (Remote Desktop Protocol) connection. We avoided using that technical term before to keep things simple. Now that PB Online (a fully web-based platform) is also available, we’ve added “RDP” to make it clear which program you’re accessing.
What's the difference between PropertyBoss Hosted RDP and PB Online?
- PropertyBoss requires a remote desktop protocol (RDP) connection to launch the program. It is not 100% hosted online because you need an application installed on your computer to open PropertyBoss. PropertyBoss cannot be used on certain devices, especially mobile devices, because of the required software.
- PB Online is a 100% web-based program. It is accessible on any device with an internet connection.
Can I use PropertyBoss on a phone or tablet?
- Not yet. PropertyBoss still requires a client download that isn’t compatible with mobile devices. While we’re working toward a more mobile-friendly solution, for now, PropertyBoss remains a Windows-based platform that must be accessed on a SurfacePro, desktop, or laptop computer.
What is the difference between PB Online and PropertyHost?
- The PropertyHost website - https://propertyhost.propertyboss.net - allows users to launch the PropertyBoss software. It also houses several administrative features that are necessary for user and message management. All PropertyHost functionality is moving to PB Online.
Will PropertyBoss continue work?
- Yes! PropertyBoss will continue operating as usual. It’s not going anywhere. In the future, some tasks will be available in both PB Online and PropertyBoss, but those changes are will occur in the future.
Is PB Online the new PropertyBoss?
- Not quite. PB Online is not replacing PropertyBoss. While it introduces a new login experience, its current functionality is still limited.
Is there a preferred browser to view PB Online?
- PB Online will work best with Chrome and Edge but there are no limitations when it comes to browsers.
Why can't I login to PB Online?
- PB Online is for all staff members. Tenants and owners do not have access to PB Online.
- Access is controlled in PropertyBoss under Setup Preferences. A user with admin access can grant PB Online permission to another user. See this article for instructions on how to give users access to PB Online.
Can I use PB Online on a phone or tablet?
- PB Online is a 100% web-based program. It is accessible on any device with an internet connection.You cannot launch PropertyBoss on a phone or tablet, but you can use the other features of PB Online on a mobile device.
How will this change affect my website and property links where tenants pay rent and prospects fill out applications? Will the links be broken?
- This change does not affect portal links.You do not need to update your company’s website. The retirement of PropertyHost has no impact on PropertyBoss portals, as the two systems are completely separate.
I am not a tech person. How do I make sure my users can login to PB Online? -OR-
I am an administrator user, but I do not know how to help my other users with PB Online access.
- There is one permission setting that a user needs so they have access to PB Online. See the User Setup Guide for further instructions.
Do I have to use PB Online?
- Yes, all users will log in through PB Online to access PropertyBoss. You don’t need to use any of PB Online’s other features unless they’re helpful to your operations.
- Tip: If this is your first time logging into PB Online, you’ll most likely only need it as a gateway to launch PropertyBoss.