The following FAQs focus on Phase 2 features of PropertyBoss Online. In Phase 2, users are given access to launching the PropertyBoss Hosted RDP program from PB Online. Additionally, the media upload function is moved to PB Online.


In Phase 2, the PropertyBoss Hosted RDP program can be launched on both PB Online and the PropertyHost website. In a future phase., PB Online will be the only location to launch PropertyBoss Hosted RDP.


FAQs are a living document, updated in real time as our information and your needs change.


Click here to view Phase 1 FAQs. 



TABLE OF CONTENTS


How do I log in to PB Online?

Go to online.propertyboss.net and use your PropertyBoss username and password to log in.


What's new in PB Online (August 2025)?

In this phase, users can login to the PropertyBoss software from PB Online. Media uploading is also controlled from PB Online. 


What's the difference between PropertyBoss Hosted RDP and PB Online?

PropertyBoss requires a remote desktop protocol (RDP) connection to launch the program. It is not 100% hosted online because you need an application installed on your computer to open PropertyBoss. PropertyBoss cannot be used on certain devices, especially mobile devices, because of the required software. 


PB Online is a 100% web-based program. It is accessible on any device with an internet connection. 


Can I use PropertyBoss on a phone or tablet?

Not yet. PropertyBoss still requires a client download that isn’t compatible with mobile devices. While we’re working toward a more mobile-friendly solution, for now, PropertyBoss remains a Windows-based platform that must be accessed on a SurfacePro, desktop, or laptop computer.

 

Why am I seeing "PropertyBoss Hosted RDP" all of a sudden?

You’re now seeing “PropertyBoss Hosted RDP” so it’s easier to tell the difference between our two online access options: PropertyBoss Hosted and PB Online.


PropertyBoss Hosted has always used an RDP (Remote Desktop Protocol) connection. We avoided using that technical term before to keep things simple. Now that PB Online (a fully web-based platform) is also available, we’ve added “RDP” to make it clear which program you’re accessing.


What is the difference between PB Online and PropertyHost?

The PropertyHost website - https://propertyhost.propertyboss.net - allows users to launch the PropertyBoss software. It also houses several administrative features that are necessary for user and message management. 


Will PropertyBoss continue work?

Yes! PropertyBoss will continue operating as usual. It’s not going anywhere. In the future, some tasks will be available in both programs, but neither one is being discontinued.


Is PB Online the new PropertyBoss?

Not quite. PB Online is not replacing PropertyBoss. While it introduces a new login experience and updated media upload process, its current functionality is still limited.


Is there a preferred browser to view PB Online?

PB Online will work best with Chrome and Edge but there are no limitations when it comes to browsers. 


Who has access to PB Online? 

PB Online access is for staff members. Access is controlled in PropertyBoss Hosted under Setup Preferences. A user with admin access can grant PB Online permission to another user. See this article for instructions on how to give users access to PB Online.