TABLE OF CONTENTS



How do I log in to PB Online?

Go to online.propertyboss.net and use your PropertyBoss username and password to log in. 



Is there a preferred browser to view PB Online?

PB Online will work best with Chrome and Edge but there are no limitations when it comes to browsers. 



Should I start using this site or wait until it has more features?

This site replaces the Site Admin Portal. If you use the Site Admin Portal to reset passwords for tenants, members, or owners or to view applications, you must start using this site. The Site Admin Portal will be sunset on December 20, 2024. 


As more functionality is removed from PropertyBoss Hosted and moved to PB Online, you will have to use PB Online. 



Who has access to PB Online? 

PB Online access is for staff members. Access is controlled in PropertyBoss Hosted under Setup Preferences. A user with admin access can grant PB Online permission to another user. See this article for instructions on how to give users access to PB Online. 



What's the difference between PropertyBoss and PB Online?

PropertyBoss requires a remote desktop protocol (RDP) connection to log in to the program. It is not 100% hosted online because you need an application installed on your computer to open PropertyBoss. PropertyBoss cannot be used on certain devices, especially mobile devices, because of the required software. 


PB Online will be a 100% web-based program. It will be accessible on any device with an internet connection. 

 

To differentiate between the two, because both will be active at the same time, we are using the terminology PropertyBoss Hosted (RDP connection) and PB Online (web-based.) 



Will my tenants, owners, or members be impacted by this change? 

No. This is an internal "staff only" site.



Does PB Online replace PropertyBoss?

No and yes. Right now, PB Online is a supplemental, web-based tool, that you can use for basic data research, portal password resets, and accessing applications. Eventually, this online version will become PropertyBoss. PropertyBoss Hosted will be retired. Until ALL functionality of PropertyBoss Hosted is moved to PB Online, you will utilize both programs.



Will PropertyBoss as I know it continue work?

PropertyBoss will work as normal for the foreseeable future. PB Online is the foundation of PropertyBoss moving to 100% online.



If I didn't use Site Admin Portal before, do I have to use PB Online now? 

The short answer is no. If you did not use the Site Admin Portal previously, you do not need to use PB Online now. Please know that PB Online is the foundation of PropertyBoss.


We will continue to roll out more features that will eventually replace PropertyBoss Hosted (the program you log in to now). We encourage everyone to explore it but your work day-to-day operations will still be performed in PropertyBoss Hosted for now.



How do I screen my applicants in PB Online?

The screening component has not been added to PB Online yet. You can see your applicants under the "Prosepct" tab but actions such as emailing, screening, moving in, etc... still occur in PropertyBoss Hosted.



How do post payments in PB Online?

Collecting payments has not been added to PB Online yet. That still occurs in PropertyBoss Hosted.